Terms and Conditions PlayX – Platform User Guide

This Terms and Conditions document ("Agreement") constitutes a valid and binding contract between you ("User" or "Member") and PlayX ("Platform", "We", "Company"). By accessing, registering, or using any part of the PlayX platform — whether via the website at playx.vu or through our mobile app — you automatically agree to be bound by all terms, conditions, and policies set out in this document.

We encourage you to read this document carefully in its entirety. If you do not agree with any part of these terms, please stop using the platform immediately. Should you have any questions regarding these terms, our support team is available to assist you at any time.

1 Acceptance of Terms

By registering an account on PlayX, you confirm that you have read, understood, and agreed to fully comply with these Terms and Conditions. This agreement is legally binding and takes effect from the date of your account registration.

These terms cover all aspects of using the PlayX platform, including but not limited to account registration, deposits, withdrawals, bonus usage, participation in games, and any interaction with our support team. You also agree to comply with any additional guidelines or specific policies we may issue from time to time.

If you are registering on behalf of a business entity or organisation, you represent that you have full authority to bind that entity to these terms.

2 Account Eligibility

To use the PlayX platform, you must meet the following eligibility requirements:

• At least 18 years old at the time of registration.
• Not a citizen or resident of any country that restricts or prohibits online gaming activities.
• Possessing full legal capacity to enter into a binding agreement.
• Never previously suspended or banned from using the PlayX platform.
• Using the account for personal and non-commercial purposes.

PlayX reserves the right to request proof of identity and age at any stage, and may suspend or terminate an account if eligibility requirements are not met. All funds in an account terminated on eligibility grounds will be forfeited.

3 Account Registration & KYC Process

Each user is only permitted to hold one (1) active account at any one time. Registering multiple accounts is prohibited and will result in the suspension of all related accounts without prior warning.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and phone number. False or misleading information may result in immediate account closure.

The Know Your Customer (KYC) process is mandatory for all PlayX members. You are required to submit the following documents when requested:

• A copy of your valid national identity card (MyKad) or passport.
• Proof of current address (bank statement or utility bill dated within the last 3 months).
• A selfie holding your identity document (if required).

You are solely responsible for the security of your account password. Please notify us immediately if you suspect your account has been accessed without authorization.

4 Deposit & Withdrawal

PlayX supports a range of deposit and withdrawal methods suited for Malaysian users, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and local bank transfers. All financial transactions are processed in Malaysian Ringgit (MYR) unless otherwise stated.

Deposit:

• The minimum deposit is MYR 10.00 unless otherwise stated in a specific promotion.
• All deposits are processed instantly upon confirmation from the payment provider.
• PlayX is not liable for delays caused by third parties or technical issues on the bank's end.
• You may only deposit funds using a payment method registered in your own name.

Withdrawal:

• The minimum withdrawal amount is MYR 30.00.
• Withdrawal requests are processed within 1 to 3 business days after security checks are completed.
• Your first withdrawal must be made to the same payment method used for your first deposit.
• PlayX reserves the right to request additional identity verification before processing large withdrawals.
• Any withdrawal suspected of involving fraudulent activity will be held pending the completion of an investigation.

5 Bonus & Promotions

PlayX offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and seasonal promotions. All bonuses are subject to specific terms and conditions stated in each promotional offer.

• Received bonuses must meet the rollover (turnover) requirements before any withdrawal can be made.
• Rollover requirements vary by bonus type — please check the Promotions for full details.
• Bonuses cannot be used in conjunction with other offers unless explicitly stated.
• PlayX reserves the right to cancel any bonus if abuse or fraud is suspected.
• Unused bonuses will expire automatically once their validity period ends.
• Each user is only eligible for the welcome bonus once.

6 Game Rules

All games on the PlayX platform are operated by a fair and transparent system. Game outcomes are determined by a Random Number Generator (RNG) that is independently certified to ensure fairness for all players.

• The outcome of all games is final and cannot be disputed unless a verifiable technical error has occurred.
• In the event of a technical disruption during a game, PlayX will return the wager to your account.
• Players are responsible for ensuring they understand the rules of each game before playing.
• PlayX reserves the right to void or suspend a game if there is evidence of manipulation or a serious technical fault.

For sports betting, all outcomes are based on official results from the relevant sports governing body. Any disputes regarding match results must be submitted within 7 days of the date of the relevant game.

7 Prohibited Activities

The following activities are strictly prohibited on the PlayX platform and may result in immediate account closure, balance forfeiture, and legal action:

• Fraud & Manipulation: Using bots, automated scripts, or any method to manipulate the gaming system.
• Money Laundering: Using the platform to process illegally obtained funds.
• Collusion: Colluding with other players to gain an unfair advantage in games.
• Bonus Abuse: Attempting to exploit the bonus system through multiple accounts or fraudulent methods.
• Hacking & Cyberattacks: Any attempt to gain unauthorised access to the platform's systems or data.
• Submission of False Information: Submitting falsified documents or misleading information during the KYC process.

8 Account Closure & Suspension

PlayX reserves the right to suspend or close any account at any time for the following reasons:

• Violation of any part of these Terms and Conditions.
• Suspected fraudulent activity or money laundering.
• Failure to complete the KYC process within the specified timeframe.
• Request from legal authorities or regulators.
• Account inactive for more than 12 consecutive months.

You may also request account closure at any time by contacting our support team. Prior to closure, all eligible balances (after deducting any bonuses with unfulfilled rollover requirements) will be returned to you via your original payment method within 7 business days.

For responsible gaming purposes, you may apply for self-exclusion through your account settings. This option will prevent you from accessing the platform for a period of your choosing — from 30 days to permanently.

9 Liability Limit

The PlayX platform is provided "as is" without any express or implied warranties. To the extent permitted by applicable law:

• PlayX is not liable for any losses incurred as a result of game outcomes, technical disruptions, or user error.
• PlayX is not liable for any data loss or system damage experienced by users as a result of using the platform.
• PlayX's maximum total liability to any user shall not exceed the total deposits made by that user in the 30 days prior to the claim being raised.
• PlayX makes no guarantees regarding profits or returns from any game.

10 Changes to These Terms

PlayX reserves the right to modify, update, or replace any part of these Terms and Conditions at any time. Notice of changes will be provided via:

• Pop-up notices or banners upon logging in to the platform.
• Email to the address registered on your account.
• Announcements on the PlayX platform homepage.

Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and withdraw your balance before the effective date.

We encourage you to check this page periodically to ensure you are always aware of the latest terms governing the use of the PlayX platform.

11 Applicable Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the jurisdiction in which PlayX is registered and operates. Any dispute arising in connection with these terms shall first be resolved through negotiation and mediation before any formal legal action is taken.

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be deemed severable and shall not affect the validity of the remaining provisions, which shall continue in full force and effect.

The Bahasa Melayu version of this document is the official version for Malaysian users. In the event of any discrepancy between different language versions, the Bahasa Melayu version shall prevail.